Administration GAA
DOUG DIBBERT ’ 70, president Staff
doug_dibbert@unc.edu; 962–7050
STEVE SHAW ’ 82, director of finance and administration
steve_shaw@unc.edu; 962–3599
LISA BEERS, controller
lisa_beers@unc.edu; 962–3575
DAVE DONALDSON, mail room, 962–3979
MEGAN HOBBS, assistant to the president
megan_hobbs@unc.edu; 962–7051
MARYCATHERINE KURZENSKI, alumni center coord.
marycatherine_kurzenski@unc.edu; 962–7052
SUSAN LANE, accounting assistant
susan@gaa.unc.edu; 843–8974
TOM MAY, printshop coordinator
tom_may@unc.edu; 962–3741
ELIZABETH MORGAN, telephone receptionist,962–1208
Membership and Marketing
STEPHANIE MILLER ’ 83, dir. of membership & marketing
stephanie_miller@unc.edu; 962–7058
SARAH LAMM ’ 99, manager of marketing
sarah_lamm@unc.edu; 962–1276
Programs
RICK DAVIS ’ 85, director of enrichment programs
rick_davis@unc.edu; 962–3581
ANN-LOUISE AGUIAR ’ 76, coordinator of alumni travel
ann-louise_aguiar@unc.edu; 962–0313
KAT BUTLER ’07, coordinator of student programs
kat_butler@unc.edu; 962–7053
LINDA CONKLIN, manager of alumni career services
linda_conklin@unc.edu; 962–3749
C. HAWKINS, coordinator of student membership
c_hawkins@unc.edu; 962–7054
STEFFI KINTON ’05, programs assistant
steffi_kinton@unc.edu; 843–5115
TANEA PETTIS ’ 95, coordinator of affinity reunions and
alumni admissions programs
tanea_pettis@unc.edu; 843–9694
CASEY PRIVETTE ’01, coordinator of alumni clubs
casey_privette@unc.edu; 962–6705
LINDA RAINEY ’ 95 (MA), manager of alumni activities
linda_rainey@unc.edu; 962–3576
ANITA WALTON ’ 92, manager of homecoming and affinity
reunions; anita_walton@unc.edu; 962–3582
PENNY WYATT ’ 84, coordinator of alumni education;
penny_wyatt@unc.edu; 962–3574
Publications
REGINA OLIVER ’ 75, editor
regina_oliver@unc.edu; 962–7056
KATE NEWTON ANTHONY, art director
kate_anthony@unc.edu; 962–3572
SARAH MCCARTY ARNESON ’ 96, associate art director
sarah_mccarty@unc.edu; 962–4794
DAVID BROWN ’ 75, senior associate editor
david_brown@unc.edu; 962–7057
HILLARY DORWART, advertising account representative
hillary_dorwart@unc.edu; 962–8820
DAVE DRAKE ’ 92, online coordinator
dave_drake@unc.edu; 843–9712
KEITH KING ’ 82, associate editor
keith_king@unc.edu; 962–3903
Records and Information Systems
ROGER NELSEN, dir. of alumni records & info. systems
roger_nelsen@unc.edu; 962–7055
TRACY CHRISMON, records assistant
tracy_chrismon@unc.edu; 962–3737
STARLA GLENN, records assistant
starla_glenn@unc.edu; 962–3584
JULIE GONYA, network administrator
julie_gonya@unc.edu; 962–5788
COURTNEY KROLIKLOSKI ’07, records assistant
courtney_krolikoski@unc.edu; 962–3586
JEREMY MCCAMIC ’03, records assistant
jeremy_mccamic@unc.edu; 962–4412
MARTHA MILLS ’ 80, records assistant
martha_mills@unc.edu; 962–3585
JOAN PENDERGRAPH, asst. director of alumni records
joan_pendergraph@unc.edu; 962–3580
JULIE TROTTER ’ 85, records assistant
julie_trotter@unc.edu; 962–3738
Careers
Consider the ‘So-What Factor’
How is your resume working for you? ■ your career,
Negotiated new
Are you getting the results you want? contracts with your life
Are employers besieging you with requests suppliers and
for interviews? If not, you need to consider reduced inven-the “So-What Factor” — the technique that tory by 40 per- LINDA
will take your resume from dull to dazzling. cent, resulting in CONKLIN
All too often resumes read more like fact savings of more than $3 million annually.
sheets than marketing brochures. However, ■ Created and authored company newsletter
you can create a powerful, attention-getting that provided employees with timely
resume by simply asking the question, “So information about the organization and
what?” Consider this accomplishment state- improved communication throughout
ment: “redesigned maintenance operations.” departments.
So what? Add extra impact to your accomplish-
Why is that important? What do you ments by starting each statement with a
really want the employer to know about descriptive action verb: developed, designed,
you? Since you mentioned it, there must be directed, planned, evaluated, negotiated,
an interesting story here, but you wouldn’t managed, generated, created and implement-know it from this cryptic statement. ed. Mention achievements that demonstrate
The way to add impact and interest to initiative, innovation and problem-solving
your resume is to tell the rest of the story. ability.
For example, you redesigned maintenance Eliminate passive words such as assisted
operations and reduced response time from or helped. Instead, say you were an integral
three days to one day, minimizing down- member of the team or that you guided,
time and maximizing productivity. By using led or motivated the team to produce
the So What Factor, you have turned a results. Or say that you worked closely with
vague generalization into a specific, note- others to solve a problem, get a project out
worthy accomplishment that demonstrates on time or develop a new product.
how you added value to the organization. Avoid using the phrase “responsible for.”
Take a look at each accomplishment Employers want to know what you actually
statement on your resume and ask yourself: did, not what you were responsible for —
What is the story? What facts emerge? and might not have done. Tell the employer
What will capture the employer’s attention? about what you did, how you did it and
Employers are looking for specific skills what results you achieved.
necessary for a particular job. Choose the Be prepared to discuss achievements that
results that will showcase how you align you listed on your resume in the job inter-
with the employer’s needs or are most rele- view. Interviewers often use these state-
vant to the position or field you are target- ments as an agenda for the interview. The
ing. Depending on the needs of the So What Factor will provide the factual
employer and the requirements of the posi- evidence that demonstrates that you are the
tion, you might want to emphasize how best person for the job, not just a legend in
you increased revenues and profits, improved your own mind.
products and processes, or reduced costs, The So What Factor can make your
time and waste. If possible, quantify the resume a strategic presentation instead of
results you achieved in terms of percent- yesterday’s news. By articulating your unique
ages, dollars or time. For example: value position, you will set yourself apart
■ Established and maintained effective rela- from other qualified candidates and increase
tionships with customers by connecting the chances of getting an interview. ■
with them on a monthly basis, which led
to a 25 percent increase in sales in one
year.
■ Created an orientation manual that
guided new hires through the manufacturing process and significantly reduced
errors and rework.
Linda Conklin, GAA manager of Alumni Career Services,
provides career coaching and monthly teleclasses. The
Dec. 17 teleclass will focus on cover letters. Conklin’s
advice and other career-related information can be
found on the Web at alumni.unc.edu/career. Contact
her at linda_conklin@unc.edu or (919) 962–3749.
