Highlight Unique Skills
DOUG DlB.BERT '70, president
LISA B.EERS, accountant
BRENT CLARX ' 84, chief financial officer
SUNANDA DILLON, data elltry clerk
DAVE DONALDSON, mail rOOI11 , 962-3979
maI1'callren· ne_kurzenski@uI'lc.edu; 962-7052
MARyCATI-lERJNE KURZENSKI, Alumni Center coord.
TOM MAY, print shop coordinator
tol'lu· email@example.com; 962-3741
LINDA R HODES ' 81, assistant to the president
DIANE PADGETT ' 91, membership coordinator
GLENN H.A. GILLEN ' 88, asst. membeJship coordinator
glenn... firstname.lastname@example.org; 962-0742
RICK DAVIS ' 85, director of enrichment
KELLY ALMOND ' 94, assist. coordinator of clubs
LAURA CARTNER ' 93, coordinator of reunions
LINDA CONKLIN, coordinator of career services
lARRY LARusso ' 92, coord. ofeAtended study programs
MEREDITH LEWIS ' 93, progranl assistant
LINDA RAINEY ' 95 (MA), coordinator of clubs
linda_rainey@u I1c.edJ,,; 962-3576
ANITA W ALTON ' 92, coordinator ofstudent programs
Q/1ita_waItO/l.@w·, c.edu; 962-3582
REGINA OLIVER ' 75, editor
DAVID BROWN ' 75, associate editor
KIM COSTELLO ' 94, assistant editor
SARAH MCCARTY ' 96, designer
STEPHANlE MiLLER ' 83, adv. dir. & promotions coord.
DIANA PALMER ' 86, managing editor & art director
RECORDS AND INFORMATION SYSTEMS
R OGER NELSEN, dir. of alumni records & info. system,
SUSAN AUSTIN, records assistant
TRACY CHRISMON, records assistant
trac), email@example.com; 962-3737
PRISCILLA FULCHER, records assistant
JULIE GONYA, network administrator
julie... firstname.lastname@example.org; 962-5788
MAl>"THA MILLS ' 80, records assistant
JOAN PENDERGRAJ'H, asst. director of alumni records
STARLA WARD, records assistant
Septe",beriOC,ober . 1 998
Accomplishment statements can help you create powerful, attention-getting resumes. However, most people focus
on job descriptions rather than accomplish-
ments when creating their resumes. Job
descriptions tell about the job; accomplishments
tell about you. While job descriptions are nec-
essary because they indicate the scope and
responsibilities ofa job, they do not fully
demonstrate your qualifications and experience.
Accomplishment statements point out the
skills and traits that make you unique and help
you differentiate yourself from the competition.
They focus on your achievements, the things
you did about which you are proud, although
not necessarily things for which you received
awards or fonnal recognition. Accomplishment
statements help lughhght your personal strengths
and provide factual evidence of what you can
do. They also help prospective employers see
what you can contribute to the success of
A well-written accomplishment statement
tells the prospective employer not only what
you did in your previous jobs but describes
the results you achieved. An effective accom-
plishment statement starts with a strong action
verb and states the results ofthe action.
Accomplishments usually foclls on activities
that resulted in an increase in sales or efficiency,
a decrease in costs, or an improvement in a
system or product.
Whenever possible, quantify the results you
achieved in terms ofpercentages, dollars or
time. When you cannot quantify, be sure to
indicate what happened as a result of your
actions-for exanlple, reduced customer
complaints or improved employee satisfaction.
Remember, action and results.
Below are some sample accomplishment
• Forged strong customer relations and
increased average sales by 25 percent in
• Led team that redesigned maintenance
operations reducing response tinle from
three days to one day.
• Initiated focus group interviews to identify
customer needs that resulted in new applica-
tions to existing software.
• Created a lughly effective training program
for new employees that improved produc-
tivity and reduced errors.
• Reduced inventory by 40 percent, resulting
in savings of more than $3 million annually.
• Authored company newsletter that
with LINDA C ONKLIN
improved commUlucation throughout
An easy way to develop your accomplish-
ment statements is to think about your work
history in terms ofopportunities or problems
and apply the Problem, Action, Result process.
By identifying a problem or opportunity
that you encountered, the action you took to
solve the problem (or the opportunity you
pursued), and the results of your action, you
have factual evidence ofyour unique skills.
Use the information you glean from this process
to create your one-sentence accomplishment
statement. You do not have to include the
problem in tbe statement, only the action and
When writing your accomplishment state-
ments, remember to use strong action verbs
such as "developed," "designed," "super-
vised," "generated," "created" and "imple-
mented." Elinunate passive words such as
"assisted," "helped" or "responsible for." If
you were a member of a team, you could say
that you were an integral team member or
that you led, guided or motivated the teanl to
produce results. Your accomplishments should
support and clarify tbe statements made in
your personal summary statement.
Be prepared to discuss the accomplishments
you list on your resume in ajob interview.
Interviewers often use these statements as a
basis for tbe questions they ask. Carefully crafted
statements can help you demonstrate your
value as an employee and provide evidence
that you are not just a "legend in your own
Use your accomplishments to add substance
and interest to your resume. Don't include
everything you've done during your career;
be selective. Choose accomplishments that are
most relevant to the position or field that you
are targeting in your job search. Be accurate,
honest and positive.
Linda Conklin is the GAA's coordil1ator of
alumni career services. For more informatiol1 on
career-related issues, contact her at (919) 962-3749
or by e-mail at lil1da_conklin@Unc.edu.